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Parallel Lectures


Plenary and Semi-Plenary sessions


Workshops and Discussion Groups


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TES Parallel Lectures: 12.00-13.15 and 17.00-18.15



Telephone Emergency Services: Listening on the phone and internet




Listening as a way to help. The course of our emotions through Help Lines


Maria Raffaella ROSSIN, Psychotherapist


Institution: ASL, Milan, Italy


Brief Biography: Psychologist, psychotherapist in systemic training, involved in the treatment of alcohol dependency. Coordinator for the alcohol abuse services of ASL, Milan. Involved in Help Line work.



Volunteers who offer their services to Help Lines are confronted with very strong emotions and "deafening" silences. Learning how to listen to the other's voice while allowing oneself to be emotionally involved and to transmit these emotions creates a two-way form of help and change useful for both protagonists. Why does this happen and how is does a call that aims to help differfrom an empathetic relationship that produces a change?


Languages: Italian, German, French, English, Spanish




Strategies and experiments promoting emotional balance on the phone and internet


Stefan SCHUMACHER, Dr. rerum socialis


Institution: TelefonSeelsorge Hagen-Mark, Hagen, Germany


Brief Biography: Post director of TES; German delegate of IFOTES;Theologian, Social Scientist, Master trainer & Coach in Neuro-Linguistic Programming (NLP) and a certified counsellor in Focusing; specialising in the architecture of life-balance concepts.



Raising listeners’ consciousness of the meaning of emotional support through practical examples and experiments. Presenting useful strategies to promote emotional balance using ideas from psychological concepts like Focusing, NLP, Hypnotherapy and Logotherapy. These ideas will be embedded into results of actual keywords in neurological science.


Web site address:;


Languages: German, Italian, French, English, Spanish



Telephone Emergency Services:

Challenges for a 40 year old organisation




Challenges from a society in change to a 40 year old organization




Institution: Asociación Internacional del Teléfono de la Esperanza, Spain


Brief Biography: President of Asociación Internacional del Teléfono de la Esperanza, present in eight countries of Latin America, London, Zürich and Porto. Lecturer in several post-graduate courses and author of several technical books about Volunteers and their relation to aid. Lecturer with very different audiences and contexts and leader of many courses inhelping relationships for volunteers and professionals.



IFOTES has made countless contributions to society over 40 years, especially in Europe; but, in order to remain faithful to its original spirit it is necessary to be open to the new challenges ofmodern society. For example: by using the technological revolution as an aid instrument, removing cultural barriers, stressing the importance of personal encounters in a dehumanized society, reframing some principles of IFOTES that are perhaps out of phase with today, removing some of the institutional limits that make it difficult to expand the presence of IFOTES.


Web site address:


Languages: Spanish, English, German, French, Italian




IFOTES e TAI: 1967-2007


IFOTES International Committee representative

TAI representative


Institutions: IFOTES and Telefono Amico Italia



FRIDAY, 13 JULY 2007


Parallel Lectures: 11.00-12.00


Existential boredom and the meaning of life



BL01 Boredom and Anxiety. A philosophical approach


Roberto GARAVENTA, Professor of History of Philosophy

Institution: University of Chieti-Pescara, Italy


Brief Biography: at the University of Pescara-Chieti he holds the chairs of 19th and 20th century philosophy, philosophical anthropology, and political philosophy.
Specialisation: German philosophers of the 19th and 20th centuries, works on suicide, boredom, death, anxiety, religion.


If intense and existential boredom (not to be confused with occasional or circumstantial boredom) is a condition of our mind caused by a loathing of the monotony of everyday life or the perception that our existence lacks meaning, we are overcome by a sense of anxiety. This may be because we have to make a decision about our future, or that we are obliged to recognise our personal limits, weaknesses, loneliness or the decline of our life leading to death.


Web site address:


Languages: German, French, English



Emotions and health



Emotions, the five elements and the three energies


Gioacchino PAGLIARO, Psychologist and Psychotherapist

Director General of Clinical Psychology, BellariaHospital, Bologna

Lecturer in Clinical Psychology, Psychology Department of PaduaUniv.


Institution:AUSL Bologna and Padua University, Italy


Brief Biography: Currently operates in Clinical and Holistic Psychology in the Oncology Division, AUSL Bologna. Manages wellbeing training courses for the hospital staff using meditative methods.

In the University field involved in research and training the application of the holistic model in Clinical Psychology and Psychotherapy. Often travels to China and attends Tibetan centres.



The report points out the link between the five elements, the three energies and emotions involved in conserving our health or the onset of an illness. With regards to the theoretical outlook of Tibetan Buddhist Psychology, the main aspects and practices aimed at energy development and health conservation will be presented.


Languages: Italian, French, German




Emotional resonances in palliative care. Listening toemotional suffering in the last stage of life from the perspective of Music Therapy


Elisabeth COUETTE, music therapist


Brief Biography: Elisabeth Couette devoted herself to concerts and theatre music after studying the flute at Marseilles conservatory. In addition, she took lessons from jazz pianist Michel Petrucciani. In Paris she took the Music Therapy course at the university, specialising in accompanying the dying. For years she has been an active flute player and music therapist in both France and the Netherlands. She gives lectures and workshops on the influence that music has on people, particularly in the last stage of life.



Musical language has analogical qualities with spoken language and emotional processes. Music Therapy can give new directions to the search for emotional health and quality of life, until death: how to improve listening to words, non-verbal signals, and silences from people facing cancer and other life-threatening diseases; how can music therapy help tobecomeaware of colours, intonations and corporal resonances within our own spoken voice.


Languages: Italian, French, German




Suicide prevention



Project for suicide prevention “Amalia-Telefono Speciale”


Corrado CRUSIZ, Manager in the health department ASL Trieste

Institution:Azienda per i Servizi Sanitari N°1 Triestina, Italy


Brief Biography: Expert in psychology of the cycle of life. Psychologist at the operative unit for children and adolescents in the Distretto 2 of Trieste


Suicide representsone of the major problem of public health and has to be faced with global strategies supported by a variety of approaches and interventions. The prevention programme operating in the province of Trieste since 1997 will be described.


Web site address:


Languages: Italian, English, Spanish




Lifeline and LivingWorks collaborate internationally on suicide first-aid 




Institution:Life Line International, Australia



The global challenge of preventing suicide requires consistent, competent care across all cultures and countries. Lifeline has been colla